FAQ

BUY

How do I know that my order has been confirmed?
Once the order is completed, you will receive a message with the confirmation of your order at the registration e-mail address.
In case you don't receive the email, check the spam folder of your mailbox and, if you use a gmail address, also check in the Promotions folder.
+ B4 For further information, Customer Service is at your complete disposal. To contact him call: 068993956

I can't register / complete the purchase on APETITUS, what can I do?
If you find it difficult to navigate or conclude a purchase in our food boutique, we recommend updating your navigation browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available.
If you continue to experience problems, remember that Customer Service is at your disposal at the number: 068993956

Is registration required to shop on the Apetitus food boutique? How do I register?
To make purchases it is not necessary to register on the site. You can log in as a guest user, with Facebook by clicking on 'Log in with Facebook' or you can follow a simple registration procedure.
- Click at the top right on Register in the Apetitus site
- Enter all the required data.
- Accept the Terms and Conditions and then click on Send.
You will receive a confirmation email at the address provided during registration.

What are the advantages of registering?
The advantages are different:

  • You can take advantage of a 20% discount on your first purchase.
  • Make changes and better manage your purchase.
  • Special customized offers for you based on your consumption habits.
  • Know the news first of all.

PAYMENTS

How does the Cash on Delivery or payment on delivery work?
With cash on delivery you can purchase all the products on the site. Payments on delivery are accepted for purchases of a maximum value of € 300.

The cash on delivery payment must be made in cash and is it available only for shipments to Rome?
Yes, payment must be made in cash and is exclusively for shipments to Rome.

What payment methods can be used on the APETITUS website?

  • Credit card
  • Debit card
  • Wire transfer
  • Cash on delivery, or payment on delivery
  • PayPal
  • Masterpass
  • American Express

Which credit cards do you accept?
In APETITUS you can buy with the following electronic payment instruments:
Visa, Visa Electron, Postepay, Mastercard, American Express and Diners Club International.

SHIPMENTS AND DELIVERIES

How do I know where my order is located?
When your order is ready for shipment, you will receive an email with the link to track the parcel according to the courier you have chosen and has taken delivery of the shipment, you can always check where your order is located.
Didn't you get the email? Check the Spam folder of your mailbox and, if you use a Gmail address, also check in the Promotions folder.

What should I do if there is a damaged product in the package that comes to me?
please contact Customer Service promptly on 068993956 to send a message or whattsapp to 3913112314.
Our Customer Service that will verify the incident.

DISCOUNT CODE

I have received a Discount Code, how can I use it to shop online?
To take advantage of the discount, simply enter the code received in the reserved field, before confirming the order.